Bought Fineyo Pro but the app still shows the free plan? In almost every case, Restore fixes it in a few seconds. This guide also covers pending payments, error messages, and refunds.
Restore your purchase
- Make sure you're connected to the internet.
- In Fineyo, go to Settings → Fineyo PRO → Status.
- Tap Restore at the bottom of the screen.
- You'll see "Your purchase was successfully restored." Fineyo Pro is active again.
Restore never charges you. It only checks the App Store for purchases made with your Apple Account.
Use Restore when:
- You reinstalled Fineyo or set up a new iPhone or iPad.
- A family member shares Fineyo Pro with you through Family Sharing.
- You paid, but Fineyo still shows the free plan.
Quick checks before restoring
- Same Apple Account. You must be signed in to the App Store with the Apple Account you bought with. Check in your iPhone's Settings → [your name] → Media & Purchases.
- Active subscription. Look for Fineyo in Settings → [your name] → Subscriptions. An expired or cancelled subscription can't be restored.
- Internet connection. Restoring needs one.
Troubleshooting
"You have no active plans to restore." The App Store didn't find an active Fineyo Pro purchase for this Apple Account.
- Check you're signed in with the Apple Account you used to buy.
- Check the subscription hasn't expired in Settings → [your name] → Subscriptions.
- Using Family Sharing? Make sure you're in the purchaser's family group and they have Purchase Sharing turned on.
"Purchase pending." Your purchase is waiting for approval. This happens with Ask to Buy, when a family organizer needs to approve it, or when your bank needs extra confirmation. Fineyo Pro unlocks automatically once it's approved. Don't buy again, or you could be charged twice.
"The internet connection appears to be offline" or "Network issues." Fineyo couldn't reach the App Store. Check your Wi-Fi or mobile data and try again.
"Plans are unavailable right now." The App Store didn't return the Fineyo Pro plans. This is usually temporary, so wait a few minutes and try again. Also check that in-app purchases are allowed in Settings → Screen Time → Content & Privacy Restrictions.
I was charged but don't have Pro.
- Tap Restore on the Fineyo Pro screen.
- Still nothing? Close Fineyo completely (swipe it away in the App Switcher), reopen it, and tap Restore again.
- Check that the purchase appears in Settings → [your name] → Media & Purchases → View Account → Purchase History. If it does, contact us via Settings → Contact us in Fineyo with the purchase date. Never send card details.
I bought Pro on another device. Pro works on every device with the same Apple Account. Tap Restore on the new device.
Widgets or my Apple Watch still show a lock after restoring. Open Fineyo once more. Widgets and the watch refresh as soon as your Pro status is confirmed.
My app icon or theme color went back to the default. That happens when Fineyo Pro ends. Your choice is remembered, so restore or renew Pro and it comes back.
"Something went wrong, please contact us." Try again in a moment. If it keeps happening, contact us via Settings → Contact us.
Refunds and cancelling
Apple handles all payments, so we can't issue refunds or cancel subscriptions ourselves.
- Cancel: in Fineyo, go to Settings → Fineyo PRO → Manage subscription. Or in your iPhone's Settings, tap your name, then Subscriptions → Fineyo.
- Refund: request it from Apple at reportaproblem.apple.com.
For plans, features, and Family Sharing, see Fineyo Pro, Family Sharing, and restoring purchases.